Help Desk Winter Holiday Hours & Limited Services

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Closed: In observance of the Winter Holidays, our offices will be closed from Monday, December 23, through Wednesday, January 1. Regular support will resume on Thursday, January 2, 2025, when the College reopens.

Limited Services: Technical emergency on-call services, including password resets, will be available during this time from 8:00 AM to 5:00 PM, except on Tuesday, December 24, Wednesday, December 25, and Wednesday, January 1.

We appreciate your understanding and wish you a happy holiday season!

Help Desk Holiday Hours & Limited Services

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Limited Services: The Help Desk will be on call to provide limited, technical emergency services (e.g., password resets) from 8:00 AM to 5:00 PM on Monday, November 25, and Tuesday, November 26.

Closed: Wednesday, November 27, through Sunday, December 1, for the Thanksgiving holiday. Regular support will resume on Monday, December 2, when the College reopens.

We appreciate your understanding and wish you a happy Thanksgiving!

Help Desk Unable to Process Password Resets Over The Phone Until Sept. 1st

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Please be advised, as part of the Fiscal Year-End Closing business process of the College, beginning at 12:00 PM, Friday, August 30th, the Help Desk will be unable to process password resets over the phone.

During this time, please see our password self-service at www.sanjac.edu/password, or visit one of our Service Desks on site. Please visit www.sanjacits.org/campus-service-desks for more information about the Service Desks.

All services will be restored by 1:00 AM, Sunday, September 1, 2024. 

Thank you for your patience as we process the Year-End closing.

-Your ITS Team 

Student Technology Resources

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Students, as you dive into the new semester, remember that we're here to support you with technology access. Click technology resources to learn more about Tech Spaces on campus, internet access solutions, and virtual desktops. Click Student Computer Giveaway through Compudopt (Deadline to apply: August 30, 2024) for more information.

Wishing you a great Fall semester ahead!

-Your ITS Team 

Welcome Back, Students!

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We're excited to have you at San Jacinto College! As you dive into the new semester, remember that we're here to support you with technology resources. The Information Technology Services (ITS) team provides support online, on-campus, and over the phone. 

  • Submit a Support Request Online (TDX Support Client Portal) - Need tech help? Use our self-service Client Portal to submit service requests and explore our knowledge base for self-help guides and troubleshooting tips for the fastest service. Check out the Student User Guide to get started with the portal.  

  • Visit Us on Campus (Campus Service Desks) - Prefer in-person help? Stop by one of our Campus Service Desks for assistance with password resets, MFA help, Wi-Fi issues, and Office 365 apps. 

  • Call Tech Support (281-998-6137) - Have an urgent request, question, or concern? Give us a call, and our team will assist you. 

  • Email Tech Support (TechSupport@sjcd.edu) - For any tech-related questions or concerns, feel free to drop us an email, and our team will get back to you. 

Wishing you a fantastic Fall semester ahead! 

-Your ITS Team 

SJC Information Alert Friday, July 19

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We are aware of the nationwide technology outage that is affecting some Microsoft Windows systems. San Jacinto College systems are not affected by this outage. All classes, operations and activities will proceed as scheduled. 

This is not a security incident or cyberattack, but rather an issue with a Crowdstrike content update. Crowdstrike is working with its customers to resolve the issue. 

Check your emails or the SJC Alert texts for any related updates.

SJC Will Resume All Classes and Operations on Monday, July 15

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All San Jacinto College classes (on-campus and online), operations, activities and summer camps will resume as scheduled Monday, July 15, 2024. Visit SJC Alert for more information.

ITS Technical Support will resume operations on Monday, July 15. We appreciate your cooperation during this weather event, and we look forward to welcoming you back to campus.

SJC Will Remain Closed Thursday, July 11 & Friday, July 12

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COLLEGE CLOSURE: Due to post-Beryl recovery efforts, San Jacinto College will remain closed on Thursday, July 11, 2024 and Friday, July 12, 2024 for all classes (on-campus and online), operations, and activities. Visit SJC Alert for updates.

ITS Technical Support will resume operations when the College resumes regular operations on Monday, July 15, 2024. We appreciate your cooperation during this weather event.

Help Desk & Service Desk Suspending Operations on Friday, May 3

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Greetings! 

To attend the Employee Celebration on May 3rd, the Help Desk and Campus Service Desks will be suspending operations on Friday, May 3, 2024 as follows:

  • Help Desk suspending operations 10:30 a.m. – 1:30 p.m.

  • Campus Service Desks will be open 8 a.m. – 10 a.m. and closed the remainder of the day.

If you are needing assistance during this time, please visit our service portal at https://support.sanjac.edu/TDClient/32/Portal/Home/, which allows us to follow up with you when business operations resume.

For additional information related to the Help Desk and Campus Service Desk hours and contact, please click here.

Thank you, 

Your ITS Team  

Date Announced:  Monday, April 29, 2024