What Are service desks?

Service Desks are campus spaces available for walk up technical support to help students, employees & guests get connected to the College’s systems, & quick help with computers & mobile devices.

Service Desk Locations

Service Desks are located at the following locations:

Service Desk Hours

Closed: December 23, 2024 - January 1, 2025 (Winter Break)

Please Note:

  • Friday, December 20, 2024: Service Desks will close at 12 PM.

  • Thursday, January 2, 2025, & Friday, January 3, 2025: Service Desks will be open 10 AM - 2 PM.

Regular hours of operation will resume on Monday, January 6, 2025.

Hours of Operation:

  • Monday - Thursday: 9AM - 6PM

  • Friday: 8AM - 2PM

Available Services

The following services are available at our Service Desks:

  • Password resets

  • Multi-factor Authentication (MFA) help

  • Wi-Fi troubleshooting

  • Office 365 email and Microsoft Teams

  • Global Protect VPN

  • Updates for operating systems, browsers, and hardware drivers (for College-owned devices)

  • Adobe Creative Cloud (course specific)

Please contact Blackboard Support at bbsupport@sjcd.edu or 281-542-2084 for assistance with Blackboard.

Please contact Technical Support at techsupport@sjcd.edu or 281-998-6137 for the following services:

  • Requests for classroom troubleshooting. Service Desk employees cannot leave the service desk area to address concerns in other locations on campus. We have other technical support staff on campus available for assistance.

  • Diagnosing & repairing my computer

  • Installing software on my device

    • For College-owned devices: please contact Technical Support techsupport@sjcd.edu or 281-998-6137 for assistance.

    • For Personal devices: the Service Desk can provide guidance only.

  • Technical Equipment Check Out

  • Printing Needs

    • The Service Desk does not have available printers.

    • Students can use WEPA printer stations located in the Library and other posted locations around campus. More information about this can be found at https://www.sanjacits.org/wepa

Services Not Available at Service Desks