You can get urgent help by Phone at 281-998-6137, or by walking up to one of our Campus Service Desks. You can also get help On-Line on this website or by visiting the Client Portal.
help is Available Online
Our SJC Support Client Portal gives you access to:
Enter requests for help on-line.
More FAQ information.
Use these Quick Start Guides to learn about using the Client Portal.
We’re Available by Phone
REMEMBER: PHONE HELP IS ONLY FOR URGENT REQUESTS:
Call our Help Desk at 281-998-6137
We are available: Mon-Fri: 7am-10pm & Sat-Sun: 8am-5pm
We also offer Emergency On-Call Support during college closure.
URGENT REQUESTS include help with the following:
Immediate Classroom or Event Help
Security Questions Help
System Access to SOS, O365, Blackboard, Zoom, VPN, or File Access
Network Access: Remote, On-Campus, & Internet
Lost or Stolen laptops & equipment
Diagnosing Urgent Computer Issues affecting access to systems.
ALL OTHER REQUESTS MUST BE SUBMITTED ONLINE using self-service request forms available in your Client Portal.
We’re Also Available On Campus!
Visit one of our Campus Service Desks instead of calling our Help Desk or going online.
Service Desks are open Mon-Thur: 9am-6pm & Fri: 8am-2pm and are located at the following locations:
Central Campus: C-1.129 Click for Map
South Campus: S-12.120 Click for Map
North Campus: N-8.112 Click for Map
The following services are available at our Service Desks:
Password resets
Multi-factor Authentication (MFA) help
Wi-Fi troubleshooting
Office 365 email & Microsoft Teams
Global Protect VPN
Updates for operating systems, browsers, & hardware drivers (for College-owned devices)
Adobe Creative Cloud (course specific)
