help is Available Online

Our SJC Support Client Portal gives you access to:

  • Enter requests for help on-line.

  • More FAQ information.

Use these Quick Start Guides to learn about using the Client Portal.

We’re Available by Phone

REMEMBER: PHONE HELP IS ONLY FOR URGENT REQUESTS:

  • Call our Help Desk at 281-998-6137

  • We are available: Mon-Fri: 7am-10pm & Sat-Sun: 8am-5pm

  • We also offer Emergency On-Call Support during college closure.

URGENT REQUESTS include help with the following:

ALL OTHER REQUESTS MUST BE SUBMITTED ONLINE using self-service request forms available in your Client Portal.

We’re Also Available On Campus!

Visit one of our Campus Service Desks instead of calling our Help Desk or going online.

Note: The Service Desks will close at 12 PM on Friday, December 20, and will remain closed December 23, 2024 - January 1, 2025 (Winter Break).

Service Desks are open Mon-Thur: 9am-6pm & Fri: 8am-2pm and are located at the following locations:

The following services are available at our Service Desks:

  • Password resets

  • Multi-factor Authentication (MFA) help

  • Wi-Fi troubleshooting

  • Office 365 email & Microsoft Teams

  • Global Protect VPN

  • Updates for operating systems, browsers, & hardware drivers (for College-owned devices)

  • Adobe Creative Cloud (course specific)