You can get urgent help by Phone at 281-998-6137, or by walking up to one of our Campus Service Desks. You can also get help On-Line on this website or by visiting your Client Portal.
help is Available Online
Our SJC Support Client Portal gives you access to:
Enter requests for help on-line.
More FAQ information.
Use these Quick Start Guides to learn about using the Client Portal.
We’re Available by Phone
REMEMBER: PHONE HELP IS ONLY FOR URGENT REQUESTS:
Call our Help Desk at 281-998-6137
We are available: Mon-Fri: 7am-10pm & Sat-Sun: 8am-5pm
We also offer Emergency On-Call Support during college closure.
URGENT REQUESTS include help with the following:
Immediate Classroom or Event Help
Security Questions Help
System Access to SOS, O365, Blackboard, Zoom, VPN, or File Access
Network Access: Remote, On-Campus, & Internet
Lost or Stolen laptops & equipment
Diagnosing Urgent Computer Issues affecting access to systems.
ALL OTHER REQUESTS MUST BE SUBMITTED ONLINE using self-service requests forms available in your Client Portal.
We’re Also Available On Campus!
Visit one of our Campus Service Desks instead of calling our Help Desk or going On-line.
Service Desks are open Mon-Thur: 9am-6pm & Fri: 8am-2pm and are located at the following locations:
Central Campus: C-1.129 Click for Map
South Campus: S-12.120 Click for Map
North Campus: N-8.112 Click for Map
The following services are available at our Service Desks:
Password resets
Multi-factor Authentication (MFA) help
Wi-Fi troubleshooting
Office 365 email & Microsoft Teams
Global Protect VPN
Updates for operating systems, browsers, & hardware drivers
Adobe Creative Cloud (for approved students & employees)
